Cloud-based solution powers apps, kiosks to streamline customer experience
MANILA, PHILIPPINES – Cebu Pacific Air (PSE: CEB) has renewed its contract with QuantumID Technologies to ramp up SmartKargo for CEB Cargo. The partnership will continue the cloud-based real-time management of CEB's air cargo business using the advanced SmartKargo operating system.
The largest Philippine carrier has utilized the innovative Software as a Service (SaaS) solution to empower customers with real-time shipment information and advanced tools such as mobile apps that streamline customer experience via kiosks at the warehouse.
The mobile app has also allowed CEB Cargo to enable its clients to manage their shipments end-to-end, from booking to destination. In addition, SmartKargo has helped CEB manage and integrate new dedicated cargo capacity into its fleet.
"The SmartKargo Cloud solution has equipped CEB Cargo with the advanced digital tools to run our business," said Alex Reyes, Cebu Pacific Vice President for Commercial. "We are very pleased to continue the partnership, and look forward to sustained growth that SmartKargo has enabled."
Enhanced capabilities of SmartKargo allowed CEB Cargo to provide paperless Airway Bills (e-AWBs), and ease of booking for CEB Cargo agents and customers by allowing single-screen data entries. In addition, the solution provides simplified pricing and rate-making capabilities; real-time capacity management; user-configurable business Intelligence and reporting; and integrated Cargo Revenue accounting.
The platform supports streamlined participation with partners doing e-commerce—facilitating B2B or B2C door-to-door operations via mobile applications as well as third party integration.
"We at SmartKargo look forward to continue providing CEB Cargo with solutions and tools to grow their business," said Jay Shelat, Executive Vice President at QuantumID Technologies. "We are happy and grateful to be working with an outstanding team of cargo professionals and excellent leadership."
Cebu Pacific was the first Asian carrier to adopt the SmartKargo Cloud platform in 2013.