extended to two years; rebooking now unlimited
Philippine carrier Cebu Pacific (CEB) has made improvements in its policies
which will give passengers even more flexible booking options and peace of mind
amidst travel concerns over the near term.
extended to two (2) years
today, the Travel Fund will be valid for two (2) years. This can be used to
book flights up to 12 months ahead, for as long as the transaction is made
before expiration. Potentially, this means that customers can use their Travel
Funds and fly in 2023.
Fund, or a virtual wallet with CEB equivalent to the full cost of the ticket,
is an option that passengers can take if the flight was cancelled or if they
wish to forego travel plans. Previously, the Travel Fund was valid for one (1)
year, during which time, a passenger must use it to book a flight or pay for
ancillary services such as baggage allowance.
with existing Travel Funds, the two-year validity will be applied
retroactively, or from the date the fund was created.
rebooking of flights
now avail of unlimited rebooking of their flights, without paying any rebooking
or change fees. Those who wish to forego travel plans or book new flights can
rebook their flights as many times as possible. This will allow CEB customers
to better manage their plans, depending on changes in travel restrictions or
frequency of flights. Available for travel until November 30, 2020, a minimal
fare difference may apply, depending on the travel date selected.
passengers with cancelled flights
whose flights have been cancelled will continue to have the following
options: unlimited rebooking of flights
within three months from the original travel date, at absolutely no cost to
them—fees or fare difference are waived; availing of a full refund; or placing
the full cost of the ticket in a Travel Fund, with a two-year validity.
are readily available and can be transacted by passengers through the “Manage
Booking” portal in the Cebu Pacific website. Simply type-in the Booking
Reference to access the booking online and make changes as necessary. Changes
in bookings can be done up to two (2) hours before the flight.
booked their CEB flights through travel agencies must transact with their
information, visit bit.ly/CEBfaqs.