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>PRESS RELEASES / April 5, 2018

Cebu Pacific to cancel Caticlan and Kalibo flights, following Boracay closure

In line with the closure of Boracay Island for tourist activities, Cebu Pacific will cancel the following flights to and from Caticlan and Kalibo, in Aklan from April 26 to October 27, 2018:

 

                RouteFlight NumberFrequency
Manila-Caticlan-Manila5J 891/892Daily
5J 895/896
5J 899/900
5J 901/902
5J 905/906
DG 6241/6242
DG 6243/6244
DG 6247/6248
Cebu-Caticlan-Cebu5J 132/133Daily
Caticlan-Clark-CaticlanDG 6298/6299Daily
Manila-Kalibo-Manila5J 331/332Daily
DG 6317/6318
Manila-Kalibo5J 339Daily
Kalibo-Cebu5J 413Daily
5J 415Thu
Cebu-Kalibo5J 414Wed
Cebu-Kalibo-Cebu5J 416/417Sun
Clark-Kalibo5J 351Tue/Thu/Sat
Kalibo-Clark5J 352Mon/Wed/Fri
Kalibo-Incheon-Kalibo5J 180/181

Daily

5J 182/183

(starting June 1)

 

To serve local residents and ensure continuity of commerce in Northern Panay Island, Cebu Pacific will operate the following flights for Kalibo and Caticlan from April 26 to October 27, 2018:

 

                RouteFlight NumberFrequencyETDETAEffective Period
Manila-Kalibo5J 337Daily 1225pm135pmApr 26-Sep 29 (except fr May 1-4)
Daily (except Friday)Sep 30-Oct 27
Kalibo-Manila5J 338Daily 205pm320pmApr 26-Sep 29 (except fr May 1-4)
Daily (except Friday)Sep 30-Oct 27
Manila-CaticlanDG 6245Daily 335pm455pm 
Caticlan-ManilaDG 6246Daily825pm940pm 
Cebu-CaticlanDG 6272Daily655pm800pm 
Caticlan-CebuDG 6273Daily515pm625pm 

 

Affected passengers may take any of the following options:

  • Get a full refund
  • Place the full value of the ticket in a travel fund for future use
  • Rebook the flight, subject to seat availability*
  • Reroute to any domestic destination, subject to seat availability*

*Rebooking/Rerouting should be done within 30 days from original date of departure; otherwise, fare difference will be charged.

 

CEB encourages passengers to manage their rebooking or refunds through the "Manage Booking" section in the Cebu Pacific website, www.cebupacificair.com

 

For GetGo members who redeemed flights during the period covered by the flight suspension, they may avail of the following options:

  • Rebook up to 30 days from original travel date, subject to seat availability
  • Reroute to any domestic destination within 30 days from original travel date, subject to seat availability.
  • Credit back points to member's GetGo account by calling +632 714 3846

 

Cebu Pacific is in the process of informing passengers affected by the flight cancellations. Affected passengers may manage their rebooking or refunds via the "Manage Booking" section in the CEB website, www.cebupacificair.com.

Guests who booked through a travel agent or any other third party are encouraged to provide us with their own contact details so they are directly advised about any flight changes.

For any other concerns, passengers may also message the official Cebu Pacific Facebook (https://www.facebook.com/cebupacificair) or Twitter (@CebuPacificAir) accounts. They may also try the CEB hotline at +632 702 0888, however due to the heavy volume of calls, the fastest way to rebook or refund affected flights is via the "Manage Booking" section in the Cebu Pacific website. 

 

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